Complaints & Dispute Resolution Policy

Good Neighbour Plumbing is committed to providing high-quality services and customer satisfaction. We value feedback and take all complaints seriously.

If you are dissatisfied with any aspect of our services, products, staff, or workmanship, we encourage you to contact us so we can work towards resolving the issue promptly and fairly.

How to Make a Complaint

To lodge a complaint or raise a concern, please contact us using the details below:

Good Neighbour Plumbing
Phone: 1800 027 036
Email: info@goodneighbourplumbing.com.au

Please provide as much detail as possible regarding your complaint, including:

your name and contact details;
details of the service provided;
the nature of the complaint; and
any relevant supporting information or documentation.

Our Complaint Resolution Process

Once we receive your complaint, we will:

acknowledge your complaint as soon as reasonably possible;
review the details of the issue raised;
investigate the matter where required;
work with you in good faith to reach a fair and reasonable outcome; and
keep you informed throughout the resolution process.

We aim to resolve complaints promptly and efficiently wherever possible.

Dispute Resolution

If a complaint cannot be resolved through our initial review process, Good Neighbour Plumbing will make reasonable efforts to negotiate and resolve the dispute in good faith with the customer before either party considers external action.

Continuous Improvement

Customer feedback helps us improve our services, systems, and customer experience. We appreciate all feedback and use it to continually improve our business operations.